PASSPORT INFINITI
  • Blog
  • New Inventory
  • Pre-Owned Inventory
  • Blog
  • New Inventory
  • Pre-Owned Inventory

INFINITI Ranks No.1 Overall In 2018 J.d Power Customer Satisfaction Index

3/20/2018

0 Comments

 
Picture
INFINITI earned top honors, taking the No. 1 spot industry-wide in the J.D. Power 2018 Customer Service Index (CSI) Study. Overall, INFINITI achieved a CSI score of 876 on a 1,000-point scale, 48 points above the industry average and 14 points above the premium segment average.

"We know that time is a valuable currency, which is why our retailers make it a priority to deliver an exceptional experience from the moment customers walk in the door and throughout the entire ownership cycle," said Randy Parker, Vice President, INFINITI Americas. "We want to make the most of every second our owners spend in our store, from the greeting from our service advisors in a welcoming environment—complete with premium amenities—to the moment they drive away with the same level of comfort and optimal performance they enjoyed the first time they drove their INFINITI vehicle."


The 2018 CSI Study includes ratings on five service-related factors to customer satisfaction: service advisor, vehicle pick-up, service facility, service quality and service initiation. INFINITI ranked in the top tier among premium brands in each category, with the largest improvement seen in the Service Advisor category.

INFINITI attributes its success to a variety of factors including a strong network of retailers and a comprehensive mix of policies and programs such as multiple touchpoint reviews, high hospitality standards and a variety of training programs available both in-person and via online.

The 2018 CSI Study measures customer satisfaction with service at a franchised retailer or independent service facility for maintenance or repair work among owners and lessees of 1-to 5-year-old vehicles. INFINITI in the past has earned top marks in the J.D. Power CSI Study in 1990, 1994, 1996 and 2003.
0 Comments



Leave a Reply.

    PASSPORT INFINITI OF ALEXANDRIA

    160 South Pickett St.
    Alexandria, VA 22304

    ​Phone: (703) 763-0636

    Archives

    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017

    Categories

    All
    Crossover
    INFINITI
    Pticing
    QX30

    RSS Feed

PASSPORT INFINITI of Alexandria is here to assist you in discovering your next dream vehicle and any products you need.

www.PASSPORTINFINITI.com